Frequently Asked Questions for Eye Care Practitioners
How does this service benefit my business?
The new web-based process will benefit both the medical community and their patients by eliminating the necessity of filling out the MVA’s paper Vision form. By using this electronic service, eligible customers will be able to renew their license online or at an MVA Kiosk. By using these services, customers will have access to more convenient and accessible licensing renewal options.
How do I sign up for this service?
To sign up, simply go to https://egov.maryland.gov/mva/vision. You will be asked to work through NIC Maryland, the eGov Services Partner of Maryland.gov to complete a short application package and set up your account. Your licensing status will be verified with the Maryland Department of Health and Mental Hygiene. Once you are enrolled, you can login and the system will automatically check the status of your Maryland medical license each time you use the system. The instantaneous check confirms your authority to submit the vision results to the MVA.
Does this service comply with HIPPA privacy rules?
Yes. The service uses an authorized website and secure account. Information regarding vision results is transmitted on behalf of your customer and is encrypted. MVA complies with all relevant federal and state privacy rules regarding the use of its data. This data is intended for business purposes only.
Are other states conducting a similar program?
Only a handful of states have a similar program. With your participation, Maryland can become a model for the rest of the country regarding the provision of online license renewal and vision certification results.
How will customers know I am a participating MVA Vision provider?
All providers who have enrolled in this service through the MVA will be listed on the MVA’s website. In addition, your patient’s may contact your office directly to inquire about your participation in the program. You will also be receiving a decal for display for your business indicating you are an MVA authorized provider after you have successfully enrolled.
How long once I have transmitted the applicant’s Vision results do they remain
valid in MVA’s system?
Vision results are valid 12 months from the actual date of the exam.
If I have additional questions regarding this program where do I go for this
You may visit http://mva.maryland.gov/Online-Vision-Service/ for more information. You may also call 888-963-EGOV (3468) or 410-990-1090.
If there is an issue with the vision information that I have transmitted, how
will I be notified?
If for some reason vision results are not submitted successfully through the system, the provider will be notified. If the vision results for a customer render them ineligible for an MVA product or service, the Administration will inform that customer.
After I have transmitted the vision results, how long will it typically take
before the results are available on the customer’s record and accessible for their
transaction with the MVA?
Vision results should be available for customer transactions within one business day of your patient’s office visit.