Maryland Safety Inspection System
Maryland Safety Inspection System
Registration FAQs
Q: Where can I register my station to access the Maryland Safety Inspection System (MSIS)?
A: Go to https://egov.maryland.gov/Register/. Click ‘Get Started’. From the ‘Account Registration: Select Services’ page, select ‘Maryland Safety Inspection’ from the list of services and continue through the screens.
Q: Will I need to know my station number in order to register?
A: Yes. Access to the Maryland Safety Inspection system requires a valid station number.
Q: Can I create a user account for my station personnel before I have registered my station?
A: No. You need to set up a registration account for your station before individual accounts can be setup. Registration link: https://egov.maryland.gov/Register/
Q: When registering for a new account for my station, I get a message saying that the station already has an account? What do I do?
A: You can create a new user account or login to your existing account at https://egov.maryland.gov/msp/vsi/. If you have further questions about creating a user account, click the ‘24/7’ link at the top right corner of your screen to chat with a customer service representative. You may also send an email to mdhelp@tylertech.com or call customer support at 888-963-3468.
Q: After entering my station ID, I get a message back that says, ‘Station does not exist’. What do I do?
A: Double-check your station ID. If it is correct, then contact your MSP VSI or email them at msp.msis@maryland.gov.
Q: When my station information is displayed, I notice that some of the information is incorrect. Can I edit the information before registering?
A: Yes, you may edit business name, contact name, station mailing address and contact information before continuing with your registration but you will need to contact your MSP VSI to update that information in MSIS.
Q: After electronically signing the NICUSA Monthly Account Registration Terms of Service Agreement, will I also be able to print a copy of it?
A: Yes. In the registration section of the NIC Agreement screen there is the option to “Click for a printable version” of the agreement for your records.
Q: Is the $95.00 subscription fee an annual, or one-time fee?
A: The $95.00 subscription fee is annual. You will be invoiced on the anniversary month that your account was activated in.
Q: Do I have to pay for the subscription fee by credit card?
A: The subscription can be paid by credit card or ACH echeck. All major credit cards are accepted: Visa, MasterCard, Discover and American Express.
Q: After paying the initial subscription fee, am I done?
A: No, after successful payment, you need to select your monthly billing preference on the registration site to complete the process. You may choose either the monthly invoice option, or ACH (eCheck) automatic payments from the checking/savings account you provide.
Q: Once I have registered, where can I find my account number and the link to create the account?
A: On the ‘Account Registration: Completed’ page, you will see your assigned customer account number to retain, as well as a link to MSIS with instructions on how to proceed. An email containing this information will also be sent to the email address you provided while registering.
Q: Who do I contact if I have any issues or technical problems when trying to register?
A: Click the ‘24/7’ link at the top right corner of your screen to chat with a customer service representative. You may also send an email to mdhelp@tylertech.com or call customer support at 888-963-3468.
System FAQs
Admin
Q: What web browser should I use?
A: Chrome, Edge, Firefox and Safari. Make sure your browser is up to date and private mode is disabled. If you need assistance, contact customer service.
Q: How do I reset my password? Do you store passwords in MSIS?
A: No, we do not store passwords. To reset your password, click the ‘forgot password’ link on the MSIS home page, or click this link: https://egov.maryland.gov/Accounts/resetpassword.aspx
Q: How do I update my email address in MSIS?
A: Your station owner must update that information and can be found under the ‘Station Personnel’ tab.
Q: What information can I view under the Billing Reports tab?
A: The Station Owner, Station Supervisors and the new Station Admin Role now have access to the Billing Reports tab. This displays the Summary and Detailed Billing Reports. Users can view inspections billed by month for all of their stations, and reconcile these against the invoices they receive monthly from NIC Maryland. Please note that detail from the reports are only valid from July 2015 onward.
Q: What is the Station Administrator Role? How do I assign that role?
A: Inspection Station Owners can now add a new view-only ‘Admin User’ role to their stations. From the My Station page, click the Admin User tab, then click Add Admin User. Enter the first name, last name and email address of the user requiring access. Once completed, an email will be sent to the user containing a link for them to create their account. This new role provides access to the Billing Report, Station Personnel and Vehicle Inspections tabs but only has view-only rights.
Account Creation
Q: Does MSIS require a Maryland Soundex or DLN to create an account?
A: MSIS does require a Soundex, but not necessarily a Maryland Soundex. MSIS will validate the Soundex/DLN entered to create an account. If MSIS cannot validate the Soundex/DLN, contact the MSP Supervisor or Inspector for further assistance.
Q: When I try to create a user account, I get a message stating that my DLN (Driver’s License Number) cannot be found? What should I do?
A: If your DLN in the Maryland State Inspection System (MSIS) does not match your Driver’s License, your MSP Inspector/Supervisor will need to update it in MSIS. You can also create an account with your old DLN, then later have MSP update the information. Contact your MSP Tpr/VSI to confirm that you are currently listed in the MSIS as an Owner/Supervisor/Inspector.
Q: What do I do if I cannot remember the user name associated with my account?
A: Send an email to mdhelp@tylertech.com from the email address you used to create the account. We will verify the information, and send you the user name associated with the account. If you do not know the email address you used when you registered, send the email request from a new email account, and include your station number. We will notify you if we need additional information to update the email address on your account.
Q: How do I create user accounts for my station personnel?
A: Once your station is registered for a subscription account (at https://egov.maryland.gov/Register/), click on this link: https://egov.maryland.gov/msp/vsi/Account/CreateAccount. Select ‘Station Personnel Account’ from the ‘Account Type’ dropdown, then enter the inspector’s Driver’s License Number in the field.
Q: My employee information does not display the correct information (such as Station Personnel List, Active Status, Inspection Classes that inspectors can perform, etc.) What do I do?
A: Contact your Maryland State Police ASED Inspector/Supervisor.
Q: Once I have created an inspector account, how do I begin a new inspection?
A: Log onto your station account and click the ‘Vehicle Inspections’ tab. Click the blue ‘New Inspection’ button and continue through the screens.
Performing An Inspection
Q: Is a customer email address required when entering customer information?
A: No, but an email address must be provided in order to send the inspection report to the customer so it is recommended they provide one. If they do not provide an email address you can print out the Inspection Report for them.
Q: I entered a VIN incorrectly, yet MSIS still found the VIN and vehicle information. Is the system working correctly?
A: Yes, the system is working as intended. In most cases, CVINA will find a VIN even if the number entered has a missing or transposed number. A message will notify you that the exact VIN was not found, but a similar one was found. This VIN will be displayed with the accompanying vehicle data. You may correct it if necessary and proceed. You must verify that the VIN displayed in MSIS matches the VIN on the vehicle.
Q: If I choose the wrong vehicle class at the beginning of an inspection, can I go back and edit that information?
A: No, once the vehicle class has been selected at the beginning of the inspection, you cannot edit that class. Disregard that inspection and start a new one.
Q: I entered the wrong mileage while performing an inspection. How do I update the mileage for that vehicle’s inspection?
A: Locate the inspection from the ‘Vehicle Inspections’ tab. Then go to the first screen of the inspection summary (you will see headings for Customer Information, Vehicle Information and the Inspection checklist). Expand the ‘Vehicle Information’ section, then click the ‘Edit’ button. You will now be able to correct the mileage for this inspection.
Q: I lost my internet connection during an inspection. I logged back on, how do I complete the inspection?
A: You can complete the initial inspection by searching by VIN and continuing the inspection where you left off.
Q: If I start an inspection and never complete it, will I be charged the fee?
A: No, you are only a charged when an inspection is completed (pass or fail).
Q: If I previously ‘failed’ an item on the inspection, am I allowed to ‘pass’ it after that item has been repaired?
A: No, you must select ‘Repair’ for that item, then enter a comment before you can continue with the inspection.
Q: If I re-inspect a previously failed inspection, and then pass it, can I go back to add a comment to that inspection?
A: No. Comments may only be added to a re-inspection prior to that inspection being passed. Once the inspection has been passed, comments may not be added to it.
Q: I am no longer able to print an Inspection Certificate. Why?
A: The inspection certificate is no longer generated by MSIS. Only the Inspection Report is sent to the MVA and the customer. The Inspection Reports will show the e-Certificate number and the Certification Date (date passed). Dealers may attach the Inspection Report to the car. Contact your station Inspector/Supervisor if you have further questions.
Registration FAQs
Q: Where can I register my station for access to the Maryland State Police Vehicle Safety Inspection System?
A: Registration link: https://egov.maryland.gov/Register/.
Once there, click ‘get started’ and from the ‘Account Registration: Select Services’ page, select ‘Maryland State Police Vehicle Safety Inspection’ and continue through the screens.
Q: Will I need to know my station number in order to register?
A: Yes, you will need to know your station number. Access to the Vehicle Safety Inspection system requires a valid station number.
Q: Can I create a user account for my station personnel before I am a registered station?
A: No, you first need to set up a registration account for your station before can set up accounts for individual station personnel. Registration link: https://egov.maryland.gov/Register/
Q: What if I am registering for a new account for my station and get a message that the station already has an account? What do I do?
A: You can create a new user account or login to your existing account at https://egov.maryland.gov/msp/vsi/. Click on the 24/7 link in the top right corner of your screen to chat, send an email to mdhelp@tylertech.com or call customer support at 888-963-3468 if you continue having any issues or have questions about creating a user account.
Q: What if I try to enter in my station ID# and get a message back that says, “Station does not exist”?
A: Double-check your station ID#. If it is correct, then contact customer service. Click on the 24/7 link in the right corner of your screen to chat, send an email to mdhelp@tylertech.com or call customer support at 888-963-3468.
Q: What if I enter in my station ID# and when my station information comes up, I notice the information needs editing. Will I be able to do this before registering?
A: Yes, you will be able to edit business name, contact name, mailing address for the station, contact information before you continue with your registration.
Q: If I electronically sign the NICUSA Monthly Account Registration Terms of Service Agreement, will I also be able to have/print a copy of it?
A: Yes, on the registration section of the NIC Agreement screen there is the option to “click for a printable version” of the agreement for your records.
Q: Is the $95.00 subscription fee a one-time fee or do I have to pay for this annually?
A: The subscription fee is an annual fee of $95.00 and will be invoiced on the anniversary month your account was activated in.
Q: When I am paying for the subscription fee, do I have to pay by credit card?
A: Yes, all major credit cards are accepted: Visa, MasterCard, Discover and American Express.
Q: After paying for the initial subscriber fee, am I done?
A: No, after you submit payment successfully, you will need to select your monthly billing preference on the registration site to complete the process. You may choose either the monthly invoice option, or ACH (eCheck) automatic payments from the checking/savings account you provide.
Q: Once I have completed my registration, where can I find my account number and the link to create the account?
A: On the ‘Account Registration: Completed’ page, you will see your assigned customer account number to retain, as well as a link to the Maryland Safety Inspection System with instructions on next steps. You will also be sent an email with this information to the email address you provided while registering.
Q: What if I have any issues or have technical problems when trying to register? Who do I contact?
A: Click on the 24/7 link in the right corner of your screen to chat, send an email to mdhelp@tylertech.com or call customer support at 888-963-3468 for further assistance.
System FAQs
Admin
Q: Which web browser should I use?
A: IE 9,10,11, Chrome and Firefox. Make sure your browser is up to date. If you need assistance, contact customer service.
Q: How do I contact the Agency Customer Service representative for the Maryland State Police Automotive Safety Enforcement Division (ASED)?
A: Call your assigned Station Inspector/Supervisor for assistance.
Q: How do I reset my password? Do you store passwords in MSIS?
A: No, we do not store passwords. To reset your password, click the ‘forgot password’ link on the MSIS home page, or click this link: https://egov.maryland.gov/Accounts/resetpassword.aspx
Q: How do I update my email address in MSIS?
A: Your station owner must update that information, or you can contact the MSP Inspector assigned to your station. Your information can be found under the ‘Station Personnel’ tab.
Q: What information can I view under the Billing Reports tab?
A: The Station Owner, Station Supervisors and the new Station Admin Role now have access to the Billing Reports tab. This displays the Summary and Detailed Billing Reports. Users can view inspections billed by month for all of their stations, and reconcile these against the invoices they receive monthly from NIC Maryland. Please note that detail from the reports are only valid from July 2015 onward.
Q: What is the Station Administrator Role? How do I assign that role?
A: Inspection station owners can now add a new view-only ‘Admin User’ role to their stations. From the My Station page, click the Admin User tab, then click Add Admin User. Enter the first name, last name and email address of the user requiring access. Once completed, an email will be sent to the user containing a link for them to create their account. This new role provides access to the Billing Report, Station Personnel and Vehicle Inspections tabs but only has view-only rights.
Account Creation
Q: Does MSIS require a Maryland Soundex or DLN to create an account?
A: MSIS does require a Soundex, but not necessarily a Maryland Soundex. MSIS will validate the Soundex/DLN entered to create an account. If MSIS cannot validate the Soundex/DLN, contact the MSP Supervisor or Inspector for further assistance.
Q: When I try to create a user account, I get a message stating that my DLN (Driver’s License Number) cannot be found? What should I do?
A: If your DLN in the Maryland State Inspection System (MSIS) does not match your Driver’s License, your MSP Inspector/Supervisor will need to update it in MSIS. You can also create an account with your old DLN, then later have MSP update the information.
Q: My employee information does not display the correct information (such as Station Personnel List, Active Status, Inspection Classes that inspectors can perform, etc.) What do I do?
A: Contact your Maryland State Police ASED Inspector/Supervisor.
Q: What do I do if I cannot remember the user name associated with my account?
A: Send an email to mdhelp@tylertech.com from the email address you used to create the account. We will verify the information, and send you the user name associated with the account. If you do not know the email address you used when you registered, send the email request in writing from a new email account, and include your station number and your user name. We will notify you if we need additional information to update the email address on your account.
Q: How do I create user accounts for my station personnel?
A: Once your station is registered for a subscription account (at https://egov.maryland.gov/register), click on this link: https://egov.maryland.gov/msp/vsi/Account/CreateAccount. Select ‘Station Personnel Account’ from the ‘Account Type’ dropdown, then enter the inspector’s Driver’s License Number in the field.
Q: Once I have created an inspector account, how do I begin a new inspection?
A: Log onto your station account and click the ‘Vehicle Inspections’ tab. Click the blue ‘New Inspection’ button and continue through the screens.
Performing An Inspection
Q: Is a customer email address required when entering customer information?
A: Yes, an email address must be provided in order to send the inspection report to the customer.
Q: I entered a VIN incorrectly, yet MSIS still found the VIN and vehicle information. Is the system working correctly?
A: Yes, the system is working as intended. In most cases, CVINA will find a VIN even if the number entered has a missing or transposed number. A message will notify you that the exact VIN was not found, but a similar one was found. This VIN will be displayed with the accompanying vehicle data. You may correct it if necessary and proceed. Please verify that the VIN displayed in MSIS matches the VIN on the vehicle.
Q: If I choose the wrong vehicle class at the beginning of an inspection, can I go back and edit that information?
A: No, once the vehicle class has been selected at the beginning of the inspection, you cannot edit that class. Disregard that inspection and start a new one.
Q: I entered the wrong mileage while performing an inspection. How do I update the mileage for that vehicle’s inspection?
A: Locate the inspection from the ‘Vehicle Inspections’ tab. Then go to the first screen of the inspection summary (you will see headings for Customer Information, Vehicle Information and the Inspection checklist). Expand the ‘Vehicle Information’ section, then click the ‘Edit’ button. You will now be able to correct the mileage for this inspection.
Q: I lost my internet connection during an inspection. I logged back on, but instead of continuing with the inspection I started, I began a new one. Now I see that the first inspection is still there. How do I delete that incomplete inspection?
A: Contact your MSP station supervisor/trooper to void the incomplete inspection.
Q: If I start an inspection and never complete it, will I be charged the fee?
A: No, you are only a charged when an inspection is completed (pass or fail).
Q: If I previously ‘failed’ an item on the inspection, am I allowed to ‘pass’ it after that item has been repaired?
A: If you previously failed an item, you will not be able to select ‘Pass’ for that item. You must select ‘Repair’ for that item, then enter a comment before you can continue with the inspection.
Q: If I re-inspect a previously failed inspection, and then pass it, can I go back to add a comment to that inspection?
A: No. Comments may only be added to a re-inspection prior to that inspection being passed. Once the inspection has been passed, comments may not be added to it.
Q: I am no longer able to print an Inspection Certificate. Why?
A: The inspection certificate is no longer generated by MSIS. Only the Inspection Report is sent to the MVA and the customer. The Inspection Reports will show the e-Certificate number and the Certification Date (date passed). Dealers may attach the Inspection Report to the car. Contact your station Inspector/Supervisor if you have further questions.